Privacy Policy —
jdlove Casino

1 Introduction & Scope

This Privacy Policy ("Policy") describes how jdlove ("jdlove," "we," "us," or "our") — the operator of the online gaming platform accessible at jdlove.cam (the "Platform") — collects, uses, discloses, stores, and protects the personal data of individuals ("you," "Player," or "User") who access or use the Platform, whether as a registered account holder or as an anonymous visitor.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA") of the Republic of the Philippines, its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission ("NPC"). By registering an account or continuing to use the jdlove Platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to all personal data collected and processed by jdlove in connection with the operation of the Platform, including data collected via the website jdlove.cam, live chat support interactions, email correspondence, and through payment processing integrations. It does not apply to third-party websites or services that may be referenced on the Platform but are operated independently of jdlove.

2 Data We Collect

jdlove collects the following categories of personal data from players and Platform visitors:

2.1 Identity and Registration Data

• Full legal name (as it appears on a Philippine government-issued ID);
• Date of birth (for age verification — players must be at least 21 years old);
• Gender;
• Nationality and Philippine residential address;
• Government-issued identification number (e.g., PhilSys number, passport number, UMID number, driver's licence number);
• Username and account password (stored in hashed, non-reversible form).

2.2 Contact Data

• Philippine mobile number (used for account verification, OTP delivery, and support contact);
• Email address (used for account notifications, promotional communications where opted in, and support).

2.3 Financial and Payment Data

• GCash account number or registered GCash mobile number;
• Maya / PayMaya account identifier;
• Bank account name and number (for BPI, BDO, Metrobank, or other Philippine bank transfers);
• Transaction history — deposits, withdrawals, and associated timestamps and amounts in Philippine Peso.

2.4 KYC Verification Documents

• Copies of government-issued photo identification documents submitted for Know Your Customer ("KYC") verification;
• Proof of address documentation (e.g., utility bill, bank statement) where requested;
• Source-of-funds documentation where required by anti-money laundering protocols.

2.5 Gaming and Behavioural Data

• Game history — titles played, bet amounts, game outcomes, session durations;
• Sports and event wagering history;
• Bonus and promotion participation and wagering progress;
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests).

2.6 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system version, and browser type;
• Session login and logout timestamps;
• Platform interaction logs and error reports.

3 How We Collect Data

jdlove collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, submit a deposit or withdrawal request, contact customer support, or respond to a promotion;
• Automatically — when you access or interact with the Platform, through session logging, cookies, and device identification technology;
• From payment processors — transaction confirmation data received from GCash, Maya, Philippine banks, and other payment partners when you initiate a deposit or withdrawal;
• From identity verification services — where jdlove uses a third-party KYC or identity verification provider to confirm the validity of documents submitted during account verification;
• From fraud and risk management partners — aggregated or flagged signals used to detect suspicious activity, protect the Platform from fraud, and ensure compliance with anti-money laundering obligations.

4 How We Use Your Data

jdlove processes your personal data for the following specific purposes:

1. Account creation and management — to register, maintain, and administer your jdlove account, including resetting passwords and managing session security;
2. Identity and age verification — to confirm that you are at least 21 years old and that you are who you say you are, as required by Philippine gaming regulations;
3. Payment processing — to facilitate deposits and withdrawals via GCash, Maya, BPI, BDO, and other Philippine payment channels in Philippine Peso;
4. Game delivery and gameplay recording — to provide the games you play, record outcomes for dispute resolution, and maintain the integrity of the Platform;
5. Regulatory compliance — to meet our obligations under the DPA, PAGCOR context regulatory requirements, and the Anti-Money Laundering Act ("AMLA") of the Philippines, including transaction monitoring and suspicious activity reporting;
6. Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other unauthorised activity;
7. Customer support — to respond to your queries, resolve disputes, and provide assistance in English and Filipino;
8. Responsible gaming — to operate and monitor deposit limits, loss limits, cooling-off periods, and self-exclusion requests you activate through your account settings;
9. Marketing communications — to send you promotional offers, bonus notifications, and platform updates, but only where you have opted in and in compliance with applicable Philippine law. You may opt out at any time through your account settings or by contacting support;
10. Platform improvement — to analyse aggregated usage data to improve the performance, security, and design of the jdlove Platform.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, jdlove processes your personal data on one or more of the following lawful bases:

• Contractual necessity — processing is necessary to fulfil jdlove's obligations under your account agreement, including payment processing, game delivery, and customer support;
• Legal obligation — processing is required to comply with Philippine law, including the DPA, AMLA, PAGCOR context regulations, and NPC directives;
• Consent — where you have provided explicit, freely given, specific, and informed consent for a particular processing activity, such as receiving marketing communications. You may withdraw consent at any time;
• Legitimate interests — processing is necessary for jdlove's legitimate interests, including fraud detection, Platform security, responsible gaming monitoring, and business analytics, provided those interests do not override your fundamental privacy rights.

6 Sharing Your Data

jdlove does not sell, rent, or trade your personal data. We share your data only in the following limited and necessary circumstances:

6.1 Payment and Financial Service Providers

jdlove shares your payment-related personal data — including your name, registered mobile number, and transaction details — with GCash, Maya, BPI, BDO, and other Philippine payment processors strictly to facilitate your deposit and withdrawal transactions. These providers are bound by their own privacy policies and Philippine financial regulations.

6.2 Identity Verification Providers

Where jdlove uses a third-party identity verification or KYC service, your submitted identification documents and personal details are shared with that provider solely for the purpose of verifying your identity. These providers are contractually obligated to process your data only for this purpose.

6.3 Regulatory and Law Enforcement Authorities

jdlove may disclose your personal data to PAGCOR, the Anti-Money Laundering Council ("AMLC"), the National Privacy Commission, the Philippine National Police, or any other competent regulatory or law enforcement authority where required by law, court order, or legitimate regulatory directive. jdlove will notify you of such disclosures where legally permitted to do so.

6.4 Technology and Service Partners

jdlove works with technology providers — including cloud hosting providers, cybersecurity services, and customer support software — that may have limited access to your personal data as part of delivering their services to jdlove. All such providers are bound by data processing agreements requiring them to protect your data and process it only on jdlove's documented instructions.

7 Cookies & Tracking Technologies

jdlove uses cookies — small text files stored on your device — and similar tracking technologies to operate and improve the Platform. The cookies jdlove uses fall into the following categories:

• Strictly necessary cookies — required for the Platform to function. These include session authentication cookies that keep you logged in to your jdlove account. These cookies cannot be disabled without preventing your use of the Platform;
• Analytics cookies — used to understand how players navigate and interact with the Platform. This data is aggregated and used solely to improve the Platform's performance and design;
• Security cookies — used to detect and prevent fraudulent login attempts, bot activity, and other security threats to your account and the Platform;
• Preference cookies — used to remember your language and display preferences between sessions.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in to and use the jdlove Platform. For instructions on managing cookies in your specific browser (Chrome, Safari, Firefox, etc.), refer to your browser's help documentation.

8 Data Retention

jdlove retains your personal data for the following periods, after which it is securely deleted or irreversibly anonymised:

• Active account data — retained for the duration of your account's active status plus a minimum of five (5) years after account closure, as required by AMLA and applicable Philippine financial regulations;
• KYC documents — retained for a minimum of five (5) years after the end of the business relationship, consistent with AMLA record-keeping obligations;
• Transaction records — retained for five (5) years in accordance with Philippine financial reporting and anti-money laundering requirements;
• Customer support records — retained for three (3) years from the date of last contact to support dispute resolution and service quality review;
• Marketing opt-in records — retained for as long as you remain opted in, plus six (6) months after opt-out to evidence the withdrawal of consent;
• Technical and device logs — retained for twelve (12) months for security investigation and Platform debugging purposes.

Where retention is required beyond these periods due to an ongoing investigation, dispute, legal proceeding, or regulatory directive, jdlove will retain the relevant data until the matter is fully resolved.

9 Data Security

jdlove implements a layered set of technical, organisational, and physical security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jdlove's servers;
• Encryption at rest for stored sensitive personal data, including identification documents and financial records;
• Password hashing using industry-standard one-way cryptographic algorithms — jdlove does not store plaintext passwords;
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for all jdlove staff accessing systems containing personal data;
• Regular security audits and penetration testing by qualified third-party security professionals;
• An incident response plan providing for the prompt investigation of any suspected data breach and notification to the NPC and affected players in accordance with DPA requirements.

Notwithstanding these measures, no system connected to the internet can guarantee absolute security. jdlove encourages you to take responsibility for your own account security by using a strong, unique password and enabling two-factor authentication on your jdlove account.

10 Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jdlove:

• Right to be informed — the right to be told what personal data jdlove holds about you and how it is being used. This Policy fulfils this obligation;
• Right of access — the right to request a copy of the personal data jdlove holds about you, together with information about how it is processed;
• Right to rectification — the right to request the correction of inaccurate or incomplete personal data held by jdlove;
• Right to erasure — the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its retention;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jdlove's legitimate interests;
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format for transmission to another controller where technically feasible;
• Right to withdraw consent — where processing is based on your consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact jdlove's Data Protection Officer by sending a written request to the email address shown in Section 15. jdlove will respond to all verified rights requests within thirty (30) calendar days, consistent with NPC guidelines.

11 Children & Minors

The jdlove Platform is strictly intended for adults aged 21 years and above, consistent with Philippine gaming regulations. jdlove does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If jdlove discovers or has reasonable grounds to believe that personal data belonging to a person under 21 years of age has been collected — whether through misrepresentation during registration or otherwise — jdlove will immediately:

• Suspend the relevant account;
• Delete or anonymise all personal data associated with the account;
• Return any deposited funds to the originating payment method, less any amounts already wagered; and
• Notify the relevant regulatory authority where required by law.

12 International Data Transfers

Some of jdlove's technology service providers — including cloud infrastructure and cybersecurity partners — may process or store data on servers located outside the Philippines. Where such transfers occur, jdlove ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required under the DPA.

These safeguards include contractual clauses requiring data processors to comply with DPA standards, and selection of providers in jurisdictions that offer an adequate level of data protection as assessed by the NPC or equivalent international standards.

jdlove does not transfer your personal data to any country or territory that does not provide an adequate level of protection for personal data without your explicit consent or without the implementation of appropriate contractual safeguards.

13 Third-Party Links

The jdlove Platform may contain references to third-party services — such as payment processors and game content providers — whose own privacy practices and policies are independent of jdlove. jdlove is not responsible for the privacy practices or the content of any third-party platforms or services.

When you interact with a third-party payment service such as GCash, Maya, or BPI as part of a deposit or withdrawal transaction, you are subject to that provider's privacy policy in addition to jdlove's. We encourage you to review the privacy policies of any third-party service you engage with in connection with your jdlove account.

14 Changes to This Policy

jdlove reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. Where changes are material, jdlove will notify registered players via their registered email address or through an in-platform notification at least seven (7) calendar days before the revised Policy takes effect.

The effective date at the top of this Policy indicates when it was last reviewed and updated. Your continued use of the jdlove Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and close your account before the effective date.

The current version of this Privacy Policy is always accessible at jdlove.cam/privacy-policy.

15 Contact & Complaints

jdlove has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and the Data Privacy Act of 2012. If you have any questions about this Policy, wish to exercise your data rights, or have a privacy-related complaint, you may contact the jdlove DPO by writing to:

If you are dissatisfied with jdlove's response to a privacy complaint, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012. The NPC's contact details are publicly available on its official website.

jdlove takes all privacy complaints seriously and will conduct a fair, documented investigation of every complaint received, providing a written response within the period stated above.